Our Response to COVID-19

Originally posted April 2, 2020, updated April 30, 2020.

Greetings to you,

Hope you and your loved ones are healthy.

In this time of uncertainty our decisions are being guided by the values and standards that we hold at all times - to maintain the good health and safety of our river family and of your family.

Currently we are making the decision to cancel or continue with trips 30 days before the launch date.  If your trip was scheduled for May 15th for example, we will contact you on April 15th with the status of the trip.  We encourage you to contact us at any time with questions.

As always, but of particular importance during this uncertainty we strongly recommend Travel Insurance to protect you from expenses related to canceled or changed travel plans.

 

Cancellation Policy Changes

Considering the unprecedented situation Apakoa Rivers has amended our cancellation policy effective immediately, it is retroactive – any 2020 trips regardless of when they were booked are covered under the policy.

 

Comparison of Standard versus COVID-19 Cancellation Policies:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This situation is truly heart wrenching for us, as we know it is for so many others.  We are a very small business founded on the love of rivers and sharing them with others, not in a boardroom and not with deep pockets backing us. The 2020 season is our inaugural season – the start of new adventure that has much work and love behind it.  However, the health of our country, our guests and our guides is paramount and we will take all steps necessary to ensure that it is maintained.

 

We are in communication with the various regulatory agencies governing access to the river and public lands.  We are also keeping up to date on health risks and precautions, particularly associated with travel and group gathering. We are utilizing the most current information and research-based recommendations from the:

 

When we're back on the Water

In addition to being a long time guide and now company owner, I have also been an ICU nurse for 11 years and am currently working on front lines of the pandemic in the hospital. It is an interesting employment position to be in- to be able to directly help those most affected by this virus on one hand and sidelined for an undetermined time on the other.  I am so grateful to be in a position to help medically.  And I know I will be able to use my nursing skills to help provide safety for our guests and guides when we are able to return to the fun of running rivers.  

The Apakoa Rivers guides are a professional and experienced crew and we are all well versed in maintaining the utmost cleanliness and hygiene on our trips.  We take time to teach our guests how to practice good hygiene in the wilderness.  We have hand sanitizer available for use at all times, have a hand wash station at lunch and multiple hand wash stations in camp.  We wipe down all surfaces routinely and all of our guides are Certified Food Handlers.  All of our equipment, including any rental equipment is thoroughly cleaned and disinfected between uses.  

Thank you

We want to sincerely thank all of you for your continued support of each other and your communities and of us!  This is a difficult situation for everyone, but we’ve been seeing a lot of examples of it bringing out the best in people.  And we’re sure we can overcome this challenge together.  

Stay healthy and we can’t wait to see you on the river!

 

Best,

Sarah Hammond

Owner

Standard Cancellation Policy

 Invalid until further notice

Deposits are required within 7 days of your reservation and final payment is due 60 days before launch.

We begin planning and preparing our trips far in advance of launch day.  As such our cancellation policy applies in all instances, regardless of why or when you have need to cancel your trip, including but not limited to: weather, natural disasters, terrorism, civil unrest or personal emergencies. Additionally there is no refund for arriving to the trip late or leaving the trip early.

Please note that regardless of the reason or the party determining cancelation – Apakoa Rivers is not responsible for any fees related to travel issues (cancelation, delays, change fees, etc.) associated with pre or post trip lodging, flights, rentals, or other expenses.

It is highly unlikely, but we reserve the right to cancel a trip up to 30 days prior to departure – in this case you will receive a full refund of all funds.

We strongly suggest trip insurance and medical evacuation insurance to protect you against unexpected expenses.

Our cancellation and refund policy is as follows:

 

In the unlikely event that a trip is cancelled by Apakoa Rivers - all funds will be refunded OR all funds issued to a travel funds account for use on a future trip in the same season, 2020, or the following season, 2021.

 

If cancellation 91 days or greater prior to trip - all funds refunded less $50 processing charge per person OR all funds issued to a travel funds account for use on a future trip in the same season, 2020 or the following season, 2021.

If cancellation between 61 and 90 days prior to trip - all funds refunded less $100 processing charge per person OR all funds issued to travel funds account for use on a future trip in the same season, 2020 or the following season, 2021.

 
If cancellation 60 days or less prior to trip - all funds forfeited.

COVID-19 amended Cancellation Policy

 Valid for ALL 2020 bookings

Deposits are required within 7 days of your reservation and final payment is due 30 days before launch.

We begin planning and preparing our trips far in advance of launch day.  As such our cancellation policy applies in all instances, regardless of why or when you have need to cancel your trip, including but not limited to: weather, natural disasters, terrorism, civil unrest or personal emergencies. Additionally there is no refund for arriving to the trip late or leaving the trip early.

Please note that regardless of the reason or the party determining cancellation – Apakoa Rivers is not responsible for any fees related to travel issues (cancellation, delays, change fees, etc.) associated with pre or post trip lodging, flights, rentals, or other expenses.

If we have the need to cancel a trip we will make the determination a minimum of 30 days prior to departure – in this case you will receive a full refund of all funds.

As always, we strongly recommend trip insurance and medical evacuation insurance to protect you against unexpected expenses.  Please check with trip insurance/medical evacuation companies to ensure that you would be protected due to changes necessitated by COVID-19.

 

Our current cancellation policy is as follows:

In the event that a trip is cancelled by Apakoa Rivers -  all funds will be refunded OR all funds issued to travel funds account for use on a future trip in the same season, 2020 ( on a space available basis), or the following two seasons, 2021 or 2022. If you opt for your funds be transferred to a travel funds account, you be credited an additional 10% of your total funds to used towards a future trip through 2022. 


If cancellation 60 days or greater prior to trip - all funds refunded less $25 processing charge per person OR all funds issued to travel funds account for use on a future trip in the same season 2020 or following two seasons, 2021 or 2022.


If cancellation between 31 and 59 days prior to trip - all funds refunded less $50 processing charge per person OR all funds issued to a travel funds account for use on a future trip in the same season 2020 or following two seasons, 2021 or 2022


If cancellation 30 days or less prior to trip – all funds issued to a travel funds account for future trip in the same season, 2020, or the two following seasons 2021 or 2022.

 

Apakoa Rivers LLC

1327 H Street, Salida, CO 81201

800-648-0628

adventure@apakoa.com

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